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Toyota Reacts to Natural Disasters in California and Texas

Published on Fri, Nov 1, 2019

By: Doug Stokes

This is more than simply a PR gesture on Toyota’s part.  It’s a mark of concern for the public and for the people who chose that brand of motorcar.  My guess (and hope) is that all of the other automotive corporate-owned/operated credit services will offer similar payment relief options to their customers.

EDITOR’S NOTE: Below is a recent press release from Toyota Financial Services …

We’re running it full here for the benefit of Toyota and Lexus owners who’ve been affected by the recent tornadoes in Texas and the (on-going) wildfires in California. This is more than simply a PR gesture on Toyota’s part.  It’s a mark of concern for the public and for the people who chose that brand of motorcar.  My guess (and hope) is that all of the other automotive corporate-owned/operated credit services will offer similar payment relief options to their customers.  It makes good sense now and (I believe) makes for good customers down the line. – Doug Stokes, Editor-at-large

PLANO, Texas (October 31, 2019): â€“Toyota Financial Services (TFS) has announced that it is offering payment relief options to its customers affected by the recent series of wildfires throughout California, as well as the tornadoes which struck northern Texas earlier this month.

This broad outreach includes any Toyota Financial Services (TFS) or Lexus Financial Services (LFS) customer in the designated disaster areas.

In addition, to assist with recovery efforts for the tornadoes in Texas, Toyota is donating $100,000 to Dallas Independent School District (DISD). To assist with the wildfires in California, Toyota is giving $50,000 to American Red Cross and $50,000 to California Community Foundation’s Wildfire Relief Fund.

Toyota Financial Services cares about the safety and well-being of its customers, and wants to help those impacted by these natural disasters. Impacted lease and finance customers residing in the devastated areas may be eligible to take advantage of several payment relief options, some of which include:

  • extensions and lease deferred payments
  • redirecting billing statements
  • arranging phone or online payments

Toyota Financial Services will proactively attempt to contact customers via email or telephone in the affected areas to assess their needs and inform customers of the options available to them.

Customers who would like to discuss their account options are encouraged to contact TFS or LFS:

Toyota Financial Services customers may call 800-874-8822 or contact TFS via email using the Mail Center function after logging into ToyotaFinancial.com.

Lexus Financial Services customers may call 800-874-7050 or contact LFS via email using the Mail Center function after logging into LexusFinancial.com.

Points of Light (www.pointsoflight.org) has named TFS one of its Civic 50, which recognizes the most community-minded companies in the nation. For more information about the company’s support of financial literacy, youth development programs, and other community initiatives, please visit www.tfsinthecommunity.com.

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